Costumer Service
online@outsidersdivision.com
Press & Editorial Inquiries
press@outsidersdivision.com
Wholesale contact
info@outsidersdivision.com
FAQs
Shipping & Returns Policy
We offer worldwide deliveries. All orders are shipped with Express postal services from our warehouse in Barcelona. To avoid incidents it is essential that you correctly fill in the form. We strongly advise you to provide a contact mobile phone number.
🇪🇸SPAIN 5€: Correos Express 24/48 hours.
🇪🇺EUROPE 10€: DHL 3 to 4 days.
🇬🇧UK 7£: Royal Mail 7 days.
🌎WORLDWIDE from 15$ to 20$: DHL 3 to 5 days.
Worldwide shipping rates may vary depending on weight.
Pre-order Items: up to 5 weeks, please check product description for details.
All orders can be returned within 21 days from receiving the order. It´s important that you keep the product intact and all the labels attached. You will find a printed-return note with our address and extra details to return back your order.
We will refund you within 48H after receiving the products.
Please be aware that outlet or reduced items are not refundable, in that case we will provide you a voucher code.
Our stock is limited so unfotunately we cannot hold sizes for exchanges therefore in order to exchange your item you must return the original purchase and submit a new order online. The original item will be refunded upon receipt of return.
Track your Order
As soon as the order leaves our studio you will receive an email with a tracking code.
If you need to track your order, you can use this LINK.
Custom Sizes
We have made adaptations and custom sizes of many of the jackets and trousers. We can make any custom size you need.
Big & Small sizes are welcome. :-D
Order Issues
If you are facing any problems with your order or cannot complete due to a problem with our website, payment system, or simply need to order through another method. You can contact us for extra assistance.
Where are you based?
We are a Barcelona based company.
All the orders are shipped from our warehouse in Spain.